Somers Town Florist Online Delivery Service: Terms and Conditions

Florist Somers Town Online Delivery Terms & Conditions

Introduction

Welcome to the Terms & Conditions governing your use of the Somers Town Florist online store. These terms apply when you place an order for flower delivery in Somers Town and its surrounding areas via our website. Please read these conditions carefully. By using our online flower delivery service, you agree to be legally bound by the terms set out below. If you do not accept these terms, please refrain from using our website and services.

Scope of Terms

These Terms & Conditions apply to the sale and delivery of flowers, floral arrangements, and related products ordered online for delivery within Somers Town and its neighbouring areas. "We", "us", and "our" refer to Florist Somers Town; "you" and "your" mean the customer placing the order.

Order Process

Order Placement: To purchase flowers and related products, browse our website, select your items, and add them to your online basket. When you proceed to checkout, you will be prompted to provide delivery and payment details. Please ensure all information provided is accurate and complete, including recipient address, contact details, delivery date, and personal message (if applicable). Incomplete or incorrect information may delay your order or result in non-delivery.

Order Confirmation: Upon submission, you will receive an order summary on-screen and a confirmation email detailing the products ordered, delivery address, and chosen delivery date. This confirmation is acknowledgment of your order but constitutes acceptance only once payment has been processed and your order dispatched.

Acceptance of Orders: All orders are subject to product availability, payment authorisation, and validation. We reserve the right to decline or cancel any order for any reason, including suspected fraud or where information provided is inaccurate. Should your order be declined or cancelled by us, you will be notified, and any payment already made will be refunded without undue delay.

Order Changes: If you wish to change your order after submission (for example, to amend delivery details or product selection), please contact us as soon as possible. While we will attempt to accommodate your request, changes may not always be possible, particularly for orders already prepared or dispatched.

Product Information

Florist Choice and Substitutions: Our floral products are subject to seasonal and local availability. Where necessary, we reserve the right to substitute flowers, foliage or sundries with items of equal or greater value and similar style to maintain the overall appearance of your selected bouquet or arrangement. Should a significant change be necessary, we will endeavour to inform you prior to dispatch.

Images and Descriptions: Images provided on our website are for illustrative purposes only. While we make every effort to accurately display products, colours and composition may vary. All sizes and dimensions are approximate. By ordering, you accept variations may occur in the final delivered arrangement.

Prices and Payments

Pricing: All prices displayed on our website are in Pounds Sterling (£) and are inclusive of VAT, unless otherwise stated. Delivery charges, if applicable, will be clearly shown during the checkout process before confirming your order.

Pricing Errors: We strive for accuracy in product and pricing information. However, inadvertent typographical errors may occur. Should an error in pricing be discovered after you have placed an order, we will contact you and offer the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and refund any payment made.

Payment Methods: Payment in full is required at the time of placing your online order. We accept most major credit and debit cards, as listed on our website at checkout. Payment is securely processed through our nominated payment service provider. We do not store credit card details.

Security: We take care to ensure your personal details and payment information are kept secure through the use of encryption and secure payment gateways. However, you acknowledge that the security of information transmitted online cannot be completely guaranteed and that you provide such information at your own risk.

Delivery Policy

Delivery Area: We deliver to Somers Town and surrounding areas as specified on our website. Please check that your chosen delivery address falls within our coverage area before completing your order.

Delivery Times: We offer a range of delivery options, including same-day, next-day, and scheduled delivery (subject to availability and cut-off times). Specific delivery time slots may be requested but cannot be guaranteed, especially during peak periods such as Valentine’s Day or Mother’s Day.

Recipient Not Available: If the recipient is unavailable at the delivery address, our driver may leave the flowers with a neighbour, in a safe location, or follow relevant instructions provided by you. A delivery note will be left or the recipient will be notified, where possible. We are not responsible for non-delivery due to incorrect or incomplete address information.

Delayed Deliveries: While we strive to deliver within the requested timeframe, deliveries may be delayed due to circumstances beyond our control, such as adverse weather conditions or traffic disruption. We will do our best to inform you of any delays.

Non-Delivery: In the unlikely event that your delivery does not arrive on the selected date, please notify us as soon as possible so we can investigate and resolve the issue.

Cancellation Policy

Cancellation by Customer: If you wish to cancel your order, please notify us promptly. For standard flower orders, cancellations are accepted up to 24 hours before the scheduled delivery date. For bespoke or made-to-order arrangements, including large event orders, please provide at least 48 hours’ notice. Cancellations will not be accepted once the order has been prepared or dispatched for delivery.

Refunds: Upon accepted cancellations, a full refund will be processed using your original payment method. The time for the funds to reach your account may vary depending on your bank or card provider.

Cancellation by Us: We reserve the right to cancel any order due to product unavailability, payment issues, or breaches of these Terms & Conditions. In such circumstances, you will receive a full refund.

Returns and Quality Guarantees

Quality Assurance: We are committed to delivering fresh, high-quality flowers. All products leave our premises in excellent condition and are prepared with care. Should you be dissatisfied with the condition of your flowers upon arrival, please contact us within 24 hours of delivery with supporting photographs so we can review the matter and offer a suitable solution, such as replacement or refund.

Non-Perishable Items: Non-perishable items (such as vases and gifts) can be returned for a refund within 14 days, provided they are unused and in their original packaging. Please contact us to arrange the return process. You are responsible for return postage costs unless the goods were faulty or supplied in error.

Customer Obligations and Responsibilities

You are responsible for:

Providing accurate and complete delivery and contact information.
Ensuring someone is available to receive the delivery, where possible.
Reading and following any care instructions supplied with the flowers.
Promptly notifying us of any issues with your order.

Liability

To the extent permitted by law, Florist Somers Town shall not be liable for any direct or indirect loss, damage, or expense, including loss of profits, arising in connection with the use of our website, products, or delivery services except in cases of death or personal injury caused by our negligence. Our total liability in respect of any order placed through our website shall be limited to the total value of that order.

We do not accept liability for any delay or failure to deliver products due to circumstances beyond our reasonable control, such as natural disasters, acts of war, strikes, or interruptions to transport and delivery services.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under English law.

Privacy and Data Protection

We are committed to respecting your privacy and complying with the General Data Protection Regulation (GDPR) and other relevant data protection legislation. Personal information collected during the order process is used solely for processing, delivering, and managing your order. For more information, please refer to our Privacy Policy.

Copyright and Intellectual Property

All content, designs, text, graphics, photographs, and company branding on our website are the intellectual property of Florist Somers Town or its licensors. No part of this website may be reproduced, distributed, or used for commercial purposes without our prior written consent.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of our site or services shall be subject to the exclusive jurisdiction of the English courts.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Changes will be posted on our website. You are encouraged to review these terms regularly to ensure you are aware of any updates. Continued use of the website after changes constitutes acceptance of the revised terms.

Contact and Customer Service

If you have questions or concerns about these Terms & Conditions or any aspect of your order or delivery, please get in touch using the contact details provided on our website. Our team will be happy to assist you.

Note: These Terms & Conditions apply to all flower delivery customers in Somers Town and the surrounding areas making purchases through the Florist Somers Town online store.