Returning Flowers & Addressing Complaints in Somers Town
Our Fresh Flowers Guarantee in Somers Town
At Florist Somers Town, we take immense pride in delivering only the freshest blooms to households and businesses across Somers Town. As your trusted local florist, we stand behind the quality of every bouquet we create. Our Fresh Flowers Guarantee ensures that you always receive flowers bursting with colour and life, hand-selected by our expert florists.
Damaged-on-Arrival Policy
Your flowers should arrive looking their absolute best. In the unlikely event that your delivery arrives damaged or not up to our high standards, please let us know promptly. To help us resolve your concern efficiently, please contact us the same day your flowers arrive. Please provide a clear description and, if possible, a photograph of the issue so we can assess the situation and offer the best solution.
Our Freshness Window
We promise our customers a known freshness window: flowers delivered from Florist Somers Town are guaranteed fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions provided with your bouquet. If your blooms fade prematurely within this window, please get in touch with us so we can put things right.
Refunds and Replacements
Your satisfaction is our priority. In the rare cases where flowers arrive damaged, wilted, or fail to meet our freshness guarantee, we offer two clear options:
- Replacement: We will promptly send a new arrangement of equal or greater value at the next available delivery opportunity so you can enjoy the beautiful display you originally ordered.
- Refund: If you prefer, we can issue a full or partial refund, depending on the nature and extent of the issue. Refunds are always processed via the original payment method.
Please note, eligibility for a refund or replacement is determined on a case-by-case basis. To allow us to assist, contact us as soon as possible after receiving your flowers—ideally within the same day, and no later than 48 hours from delivery.
How to Make a Complaint
If you are unhappy with your flowers or the service you’ve received, we want to hear from you immediately. As a local florist serving Somers Town and the surrounding areas, our reputation depends on your satisfaction, and we take every complaint seriously.
To submit a complaint, please reach out to our customer service team with your order details and a clear description of your concern. Complaints regarding quality, delivery, or any other aspect will be acknowledged within 24 hours. We aim to resolve all complaints within 3 working days, keeping you informed as we investigate and address any issues.
Why Choose Florist Somers Town?
Florist Somers Town is proud to be a trusted local business, delivering fresh flowers daily to homes, offices, and businesses in and around Somers Town. Our commitment to high-quality service and customer satisfaction guides everything we do. From our generous Fresh Flowers Guarantee to our fair and straightforward returns process, you can have complete confidence when choosing us for your floral needs.
Your Satisfaction, Our Promise
Whether you are treating yourself or sending a gift, you can be assured that Florist Somers Town stands behind every order with care. If you ever have a problem with your flowers or delivery, our team is here to help. Thank you for supporting your local Somers Town florist – we are committed to making your flower experience a positive one, every time.
